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Parkwo

Cancellation & Refund Policy

Plans change. Here's exactly when you can cancel, what you get back and how refunds are paid.

1. Overview

  1. 1.1This policy explains how cancellations and refunds work for bookings and owner subscriptions on Parkwo. It forms part of our Terms & Conditions.
  2. 1.2Times are based on the booking start time shown on your booking pass, in Nepal time.

2. Cancelling a booking (Drivers)

  1. 2.1More than 1 hour before the start time: full refund.
  2. 2.2Less than 1 hour before the start time: 50% refund.
  3. 2.3After the booking starts, or if you do not arrive: no refund.
  4. 2.4Cancel from the app under My Bookings. The refund amount is shown before you confirm.

3. Leaving early and extensions

  1. 3.1Unused time is not refunded if you leave before your booking ends.
  2. 3.2Extensions are charged when you confirm them and follow the same rules as a new booking.
  3. 3.3Overstaying without extending is charged at the lot's displayed hourly rate.

4. If your space is unavailable

  1. 4.1If you arrive on time and the lot cannot give you the space you booked, report it in the app before leaving the location.
  2. 4.2You will receive a full refund, and we will help you find another space nearby where possible.
  3. 4.3If the lot was closed, inaccessible or not as described, the same applies.

5. Cancellations by Owners

  1. 5.1If an owner cancels a confirmed booking, the driver receives a full refund automatically.
  2. 5.2Owners who cancel repeatedly or refuse confirmed drivers may be charged a penalty, lose ranking or be removed from the Platform.

6. Owner subscriptions (Starter and Pro)

  1. 6.1Paid plans are billed monthly and renew automatically until cancelled.
  2. 6.2You can cancel any time from your dashboard. Your plan stays active until the end of the current billing period, and the paid month is not refunded.
  3. 6.3Launch-offer prices apply for the period stated in the offer. After that, the regular price applies unless you cancel.
  4. 6.4The Public plan for public parking is free and has no fees to refund.

7. How refunds are paid

  1. 7.1Refunds go back to the original payment method, such as your eSewa or Khalti wallet.
  2. 7.2Refunds are usually processed within 3 to 7 working days, depending on the payment provider.
  3. 7.3Service fees are refunded together with the booking when a full refund applies.

8. Exceptions

  1. 8.1We may refund outside this policy in exceptional cases, such as natural disasters, strikes (bandh) or government restrictions that prevent access.
  2. 8.2Refunds are not given for bookings cancelled because of a breach of our Terms.

9. Need help?

  1. 9.1Contact info@parkwo.com or call +977 9860582912 with your booking ID.